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Claims Evaluation Specialist

2 months ago


Stevens Point, Wisconsin, United States AIG Full time

Position Overview

The role of a Claims Evaluation Specialist at AIG involves investigating, assessing, and resolving claims related to travel disruptions, including trip cancellations, interruptions, and baggage losses. This position is crucial in ensuring that our clients receive timely and accurate support during their travel experiences.

About AIG Travel

AIG Travel, a division of American International Group, Inc., specializes in providing comprehensive travel insurance and assistance services. Our Travel Guard brand represents a wide range of travel-related products designed to protect our customers from unforeseen events while traveling. Our dedicated multilingual assistance team is available around the clock to support clients with various needs, from lost luggage to medical emergencies.

Key Responsibilities

  • Conduct thorough investigations into claims, ensuring all relevant documentation is reviewed and analyzed.
  • Maintain consistent communication with stakeholders throughout the claims process, providing updates and resolutions as necessary.
  • Manage a high volume of claims with a focus on efficiency and accuracy, particularly for claims valued under $25,000.
  • Adhere to all regulatory and statutory requirements in the jurisdictions applicable to the claims.
  • Establish and review loss reserves, ensuring they are adequately documented and justified.
  • Utilize best practices in claims handling to ensure effective and timely resolution of claims.
  • Demonstrate proficiency in managing claims inventory and maintaining organized records.

Qualifications

  • Experience in claims handling, particularly in travel, auto, or warranty sectors, is preferred.
  • Strong customer service skills with a proven track record of effective communication.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Proficiency in Microsoft Office applications.
  • Willingness to obtain necessary claims adjuster licenses as required.

Our Commitment

AIG values its employees and is dedicated to fostering a diverse and inclusive workplace. We believe in investing in our workforce through continuous development and support, ensuring that all team members can thrive in their roles.

Equal Opportunity Employer

AIG is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of their background or identity.