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Technical Service Supervisor

2 months ago

Albany, New York, United States Lucky's Trailer Sales Dimmick Group Peterbilt Full time
Service Manager at Lucky's Truck & Trailer Sales

Lucky's Truck & Trailer Sales, a family-run dealership, is seeking a committed professional to join our team as a Service Manager. We pride ourselves on providing outstanding service to our clients, with a network of locations across the region.

Benefits:

  • Competitive Salary: Compensation based on experience.
  • Health Insurance: Multiple options available, including a fully employer-paid plan for individuals.
  • Dental and Vision Insurance: Comprehensive coverage included.
  • Disability Insurance: Employer-sponsored short and long-term disability coverage.
  • Retirement Savings Plan: 401(k) with employer matching contributions.
  • Health Savings Account: Employer contributions available.
  • Employee Benefits: Referral bonuses, discounts, and additional perks.
  • Training and Leave: Paid training opportunities and paid time off.

Key Responsibilities:

  • Facilitate coordination among technicians, service staff, and parts personnel to ensure timely completion of tasks.
  • Provide regular updates to the Service Director.
  • Deliver exceptional customer service.
  • Maintain the Platinum Service Center status for Peterbilt.
  • Keep clients updated on their vehicle's progress and manage any delays effectively.
  • Assign work orders to technicians efficiently.
  • Review completed work, verify hours, and oversee workflow management.

Qualifications:

  • Excellent communication and interpersonal abilities.
  • Experience with CDK and Decisiv software is advantageous.
  • Proficient in Microsoft Office applications.
  • Understanding of diesel repair processes.
  • Demonstrated leadership and teamwork capabilities.

Company Commitment:

Lucky's Truck & Trailer Sales is committed to promoting diversity and equal opportunities. We cultivate an inclusive environment where individuals from all backgrounds can thrive.