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Customer Success Specialist

2 months ago

Yonkers, New York, United States Crestwood Technology Group Full time
About Crestwood Technology Group

Crestwood Technology Group is a leading provider of innovative supply chain solutions to the aerospace, government, defense, and commercial markets. We are seeking a highly motivated and results-driven individual to join our team as a Business Development Representative or Customer Success Specialist.

Key Responsibilities:

  • Establish and nurture long-term relationships with our valued customers, providing exceptional service and support to drive business growth and satisfaction.
  • Collaborate with cross-functional teams, including sales, account management, and internal departments, to promptly resolve customer issues and identify opportunities for improvement.
  • Identify problem areas and propose innovative solutions to enhance customer satisfaction and drive business results.
  • Collect and analyze customer feedback to inform business decisions and drive continuous improvement.
  • Work closely with the sales team to achieve sales performance goals and drive business growth.
  • Develop and maintain business processes and sales reports to ensure data-driven decision making.
  • Provide recommendations to enhance procedures and drive business efficiency.
  • Handle order entry, review, tracking, and processing, as well as create credit requests to ensure seamless customer experience.
  • Assist the finance team with processing vendor invoices to ensure accurate and timely payment.
  • Monitor individual customer quality and delivery ratings to ensure high levels of customer satisfaction.
  • Adhere to all customer quality requirements to ensure exceptional service and support.

Requirements:

  • High school diploma (or equivalent); college education preferred.
  • Proficient in Microsoft 365 and other business software applications.
  • Effective verbal and written communication skills to interact with customers, colleagues, and stakeholders.
  • Excellent customer service skills and empathy to drive customer satisfaction and loyalty.
  • Highly organized with keen attention to detail to ensure accurate and timely completion of tasks.
  • Ability to work autonomously with minimal supervision to drive results and achieve goals.
  • Career-focused, driven individuals with a professional and engaging demeanor to represent Crestwood Technology Group.
  • Experience in a fast-paced, dynamic environment is a plus to drive success in this role.

Crestwood Technology Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.