Restaurant Operations Manager

2 weeks ago


Rosemead, California, United States TGI Fridays Full time
Key Responsibilities:
  • Ensure seamless execution of off-premise operations, maintaining the highest standards of food quality, speed of service, and order accuracy.
  • Develop and lead a high-performing team, fostering a culture of excellence and customer satisfaction.
  • Effectively manage the flow of guests, ensuring prompt and courteous service, and resolving any issues that may arise.
  • Collaborate with the team to ensure accurate and efficient order taking, preparation, and delivery.
  • Monitor and maintain high standards of customer satisfaction, addressing any concerns or complaints in a timely and professional manner.
  • Stay up-to-date with company standards and policies, ensuring compliance and adherence to brand guidelines.
  • Provide coaching and feedback to team members, promoting growth and development.
  • Contribute to the achievement of company goals and objectives, including guest satisfaction scores, defect rates, and promise times.
Requirements:
  • College degree preferred.
  • Minimum of 6 months experience working in a full-service restaurant.
  • Ability to perform all functions and meet qualification standards for all hourly positions.
  • Ability to walk and stand during entire shift.
  • Frequent bending and stooping required.
  • Ability to lift up to 30 lbs.
  • Ability to read and write English.
  • Ability to hear well amidst loud background noise.


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