Customer Service Representative

3 weeks ago


Chantilly, Hauts-de-France, United States EZCORP Full time

Estimated salary: $16.50 - $19.50 per hour

">Company Overview">

EZCORP is a leading provider of short-term consumer loans, with a strong focus on customer service and satisfaction.

">Salary and Benefits">

We offer competitive pay based on experience, with the opportunity to quickly increase your pay and position. Our benefits package includes free health insurance, monthly uncapped bonus potential paid on store and individual performance, great working hours, 401(k) with company match, generous paid time off, holiday pay, and store discount.

">Job Description">

As a Retail Customer Service Representative, you will have the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. Your friendly, courteous, and respectful environment will continue to set us apart from the competition.

">Responsibilities">

Your responsibilities will include:

  • Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
  • Processing sales, loans, and extensions
  • Performing opening and closing store duties
">Requirements">

To be successful in this role, you must be self-motivated with a positive and outgoing personality and a strong work ethic. You will need to have excellent communication and interpersonal skills, be able to work well independently and as part of a team, and have the ability to multitask. A high school diploma or GED is required, as well as customer service, cashier, or retail experience. Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, and sales background are a plus. Bilingual individuals are also encouraged to apply.

">Becoming Part of Our Team">

At EZCORP, we value our employees and provide opportunities for career advancement. With our structured career path, you can enhance your skills in a fun and fast-paced environment. You will have the opportunity to start as a Trainee in our 5-week paid training program, followed by the Pawnbroker Certification Program, and eventually move into leadership roles such as Lead Pawnbroker (Shift Manager) or Store Manager in Training.



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