Customer Experience Specialist

7 days ago


Chantilly, Hauts-de-France, United States Aurora-Naperville Enterprises Inc Full time
About the Role

Aurora-Naperville Enterprises Inc invites applications for the position of Customer Experience Specialist - Automotive. This exciting opportunity involves working closely with customers to deliver exceptional service and ensure complete satisfaction.

Primary Responsibilities
  1. Gather information from customers to understand their repair or service needs, demonstrating active listening skills and empathy.
  2. Present accurate and upfront estimates to customers, handling any inquiries or concerns in a professional manner.
  3. Support technicians in optimizing their workflow, streamlining processes, and maintaining high-quality standards.
  4. Regularly update customers on the status of their vehicle, addressing any issues promptly and efficiently.
  5. Review invoices thoroughly to guarantee customer satisfaction, resolving any discrepancies in a timely and professional manner.
Skills and Qualifications
  • At least 1 year of experience in customer-facing roles, preferably in the automotive industry.
  • Strong knowledge of automotive products, services, and maintenance requirements.


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