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Roadside Service Technician

2 months ago

Phoenix, Arizona, United States American Automobile Association Full time
Job Summary

We are seeking a skilled Roadside Service Technician to join our team at the American Automobile Association. As a Roadside Service Technician, you will be responsible for providing exceptional customer service and ensuring the safe and efficient recovery of vehicles in emergency situations.

Key Responsibilities
  • Drive and operate a service vehicle to respond to roadside emergencies
  • Perform simple diagnostics and troubleshooting on vehicles
  • Provide outstanding customer service and establish rapport with customers
  • Leverage sales skills to offer products and services to customers
  • Utilize on-board computer, radio communications, and mapping systems
  • Complete daily paperwork and documentation
Requirements
  • Two years of experience in a customer contact role
  • Clear and proficient verbal and written communication skills
  • Knowledge of vehicle components and common reasons for vehicle failure
  • Ability to drive a manual/automatic shift vehicle
  • Vocational technical automotive training or equivalent experience
What We Offer
  • Competitive hourly pay with opportunities for incentives
  • Comprehensive training program
  • Medical, dental, and vision benefits
  • 401k matching and paid time off
  • Collaborative work environment