Account Manager

1 day ago


Montvale, New Jersey, United States Scout Health, LLC Full time
About the Role

We are seeking a highly skilled Account Manager to join our team at Scout Health, LLC. As a key member of our account management team, you will be responsible for providing exceptional client service, managing client relationships, and overseeing the execution of projects.

Key Responsibilities:

  • Own client relationship post-sales, providing white-glove service and serving as primary point of contact for client-facing questions
  • Be the brand steward, knowing intricate details of client brand guidelines and overseeing internal workflow
  • Execute projects autonomously, collaborating with internal teams and business groups
  • Responsible for day-to-day implementation of project deliverables, ensuring client readiness and creating status reports
  • Comfortable leading client calls and presenting
  • Collaborate with Delivery Management, Finance, Production, and Technical teams to align campaign structure and strategies
  • Facilitate new client onboarding and assist Sales team with RFPs and client-facing decks
  • Provide customer insight for new features, functionality, and enhancements
  • Participate in and contribute to select business planning sessions
  • Handle ad hoc client requests in a timely manner

Requirements:

  • Minimum of 2 years of experience in account/project management in an agency setting, with some pharmaceutical or healthcare-focused client experience preferred
  • Strong digital advertising/media display ad/promo campaigns experience
  • Working knowledge of MS Office (MS Outlook, Word, Excel, Project, and PowerPoint)
  • Excellent communications skills (written and oral), analytical, interpersonal, and problem-solving skills
  • Ability to work independently and within a team
  • Relational; ability to develop and maintain strong client relationships and work with all levels within a matrixed environment
  • Must be solution-oriented, passionate for excellence, and extremely detail-oriented
  • Comfortable leading client calls and highly organized, able to manage workload, time, and prioritize tasks

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