Flow Waterjet Technician

3 weeks ago


Harrisburg, Pennsylvania, United States Jobot Full time
Job Summary

We are seeking a highly skilled Flow Waterjet Technician to join our team at Jobot. As a key member of our technical support team, you will be responsible for providing expert technical support on the operation, troubleshooting, and repair of Flow waterjet equipment at customer locations and remotely via phone, email, etc.

Key Responsibilities
  • Provide technical support on the operation, troubleshooting, and repair of Flow waterjet equipment.
  • Complete administrative documentation promptly.
  • Adhere to the company's RMA policy and document customer-identified system defects.
  • Help maintain an up-to-date document library for Flow products, including drawings, A-sheets, manuals, specifications, and other relevant technical documents.
  • Assist customer service by identifying parts required by customers.
  • Establish and maintain positive relationships with distributors and customers, serving as a liaison between them and Flow.
  • Travel to customer locations on short notice, often outside normal business hours and for extended periods; overall travel may exceed 90%.
  • Be on-call as required by Flow International, responding promptly to after-hours and holiday customer support requests.
  • Perform routine maintenance on equipment and assist customers in establishing preventative maintenance schedules.

Requirements
  • Associate's Degree in Electronics, Robotics, Mechanical Engineering, or a minimum of 2 years of college/technical school training.
  • Minimum of 2 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools, or other relevant capital equipment. Strong preference for recent training or experience with microprocessor control systems.
  • Experience in CNC programming.
  • Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills.
  • General diagnostic and troubleshooting abilities.
  • Ability to analyze and solve technical problems independently.
  • Proficiency with Windows, Word, Excel, and other relevant software.
  • Valid driver's license with a good driving record.
  • Ability to travel internationally, including to Canada.

Why Work with Us
  • Quarterly Bonus
  • Healthcare, Dental, and Vision
  • 401k and matching
  • Profit sharing
  • PTO

Apply Now

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
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