IT Support Professional

3 weeks ago


Kissimmee, Florida, United States WiredPeople, Inc. Full time

We are seeking a talented IT Support Professional to join our team at WiredPeople, Inc. in Orlando, FL.

Company Overview:

WiredPeople is a leading provider of IT services, dedicated to delivering exceptional support to our customers. Our team is passionate about helping others and working together to achieve excellence.

Job Description:

The successful candidate will work as an IT Help Desk Technician, providing technical assistance to customers with questions and problems concerning computer systems, hardware, and software. This role involves troubleshooting, configuration, and problem-solving, ensuring that customers receive efficient and effective support.

Responsibilities:

  • Provide timely and accurate assistance with information technology systems.
  • Listen attentively to customers' questions and concerns, offering optimal solutions.
  • Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel.
  • Collaborate with desktop support engineers to deliver superior service to customers.
  • Represent WiredPeople with professionalism and integrity, advancing the company mission.
  • Respond to technical inquiries via various channels, including email, online chats, phone calls, and in-person interactions.
  • Guide customers through the problem-solving process, step-by-step.
  • Assist with troubleshooting hardware and software issues.
  • Follow up with customers to ensure satisfactory service and gather feedback.

Qualifications and Experience:

  • Excellent problem-solving and analytical skills.
  • Detailed knowledge of computer systems and experience troubleshooting hardware and software.
  • The ability to break down complex technological processes into clear, step-by-step instructions.
  • A patient, friendly demeanor with strong listening skills.
  • Strong verbal and written communication skills.
  • A commitment to delivering exceptional customer service.
  • A team-oriented mindset with a willingness to learn new technologies and systems.
  • Experience working as an IT help desk technician or in a similar customer support role.

Benefits:

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, along with opportunities for growth and professional development. If you are passionate about delivering exceptional customer service and working in a dynamic team environment, we encourage you to apply.



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