HVAC Sales Associate

5 days ago


Teterboro, United States Watsco Full time
About the Role

We are seeking a highly motivated and customer-focused HVAC Sales Associate to join our team at Watsco. As a key member of our sales team, you will be responsible for selling heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies to our customers.

Responsibilities
  • Sales and Customer Service: Greet customers on the sales floor or receive telephone calls and determine the make, type, and quality of merchandise desired. Discuss the use and features of various parts and demonstrate their use.
  • Merchandise Display and Selection: Display merchandise, suggest selections that meet customer needs, and emphasize the selling points of articles such as quality and utility. Maintain a clean and organized showroom.
  • Order Fulfillment and Payment: Read catalogs or computer databases to research availability of merchandise. Fill customer orders from stock or prepare transfers from other locations. Prepare sales orders or quote orders. Receive payment or obtain credit authorization.
  • Inventory Management and Customer Support: Work with clerical staff to check and maintain open orders, purchase orders, and return merchandise purchase orders. Assist in maintaining current and accurate warranty return authorizations and their credit adjustments.
  • Team Collaboration and Support: Follow direction provided by counter lead (if applicable) and lend support to warehouse staff in their duties.
About Us

Watsco is the largest distributor of air conditioning, heating, and refrigeration equipment and related parts and supplies in the HVAC/R industry. We operate over 571 locations in 37 states in the United States, Canada, Mexico, and Puerto Rico, and offer a competitive total pay package, including bonus incentives, and benefits.

Requirements
  • Qualifications: Excellent customer service skills, practical knowledge of warehouse, data processing, paper flow, and operations procedures. Ability to negotiate transactions on an intra- and inter-company level and mediate situations among employees and customers as they arise.
  • Education and Experience: High School Diploma or GED required. Prior HVAC experience is required.
  • Physical Demands: Ability to stoop, kneel, crouch, or crawl occasionally. Ability to lift and/or move up to 50 pounds, with assistance required for lifting 50-75 pounds.


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