Current jobs related to Leasing Consultant - Norwalk, California - Avenue5 Residential

Job Title:
Leasing Consultant

Job Summary:
We are seeking a skilled Leasing Consultant to join our team at Avenue5 Residential. As a Leasing Consultant, you will be responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. You will interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

Key Responsibilities:
Coordinate all activities related to apartment rentals, move-ins, move-outs, and lease renewals
Interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction
Ensure excellent customer service to prospective and current residents and promote a quality living experience for all
Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes
Maintain accurate and detailed records of traffic activity by entering applicable information into the computer
Follow up with all prospective residents via phone, mail or email
Convert phone traffic into scheduled appointments with prospective residents in order to tour the property
Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team
Create and maintain confidential resident files, which include reviewing move-in paperwork with new residents
Complete weekly leasing reports in accurate and timely fashion
Ensure all open and close procedures are completed daily
Assist with ongoing resident relations throughout the occupant's tenancy by ensuring requests are responded to promptly and accurately
Responsible for shopping competitive properties
Inspect buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired
Assist with processing work order requests for residents and ensures work is completed in a timely manner
Support management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed
May be asked to assist with planning and implementing resident activities in order to increase resident retention

Requirements:
High school diploma is required
Minimum of one year of previous sales experience is preferred
One year of previous residential leasing experience is preferred
Excellent customer service and interpersonal skills with the ability to relate to others
Prior experience in Yardi Voyager or another equivalent system is preferred
Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
Excellent interpersonal skills to effectively and sensitively communicate with all levels of management
Sensitivity to confidential matters is required
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
Ability to relay technical concerns with adequate detail, quickly and accurately
Capability to read, write, comprehend, and converse in English
Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system
Strong organizational and time-management skills
Ability to cope with and defuse situations involving angry or difficult people
Must maintain a valid driver's license, clean driving record and current auto insurance is required
Must comply with all safety requirements

Our Core Beliefs:
Put people and partnerships first
Empower associates
Focus on solutions
Champion ideas that accelerate success
Deliver proof over promises

Experience Our Award-Winning Culture:
Top 15 national finalist on the Best Places to Work MultifamilyTM
Certified as a Great Place to Work since 2017
Listed as one of the Best Workplaces in Real EstateTM
Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal
Ranked 8 on the 2024 National Multifamily Housing Council (NMHC) Top 50 Managers List

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