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Training Process Enhancement Specialist

2 months ago

Cincinnati, Ohio, United States Flexton Inc. Full time

Position: Training Process Enhancement Specialist

Compensation: $30-$34 per hour on W2

Eligibility: Only U.S. Citizens and Green Card holders

Location: Cincinnati, OH

Contract Duration: 12 Months

Essential Skills: Proficiency in Canva (especially video creation), Microsoft Office Suite, Development of training materials, Retail knowledge

Minimum Qualifications:

  • Over 3 years of experience in designing training processes and instructional design using various delivery methods
  • Strong capabilities in project management
  • Comprehensive knowledge of Microsoft Office
  • Ability to prioritize tasks based on business objectives
  • Proficient in escalating issues and driving them to resolution
  • Exceptional facilitation skills aimed at achieving solutions
  • Strong collaborative and interpersonal abilities
  • Effective communication skills across all organizational levels
  • Highly organized with the ability to manage multiple tasks
  • Excellent written and verbal communication skills
  • Experience with Canva
  • Familiarity with Power Automate and Teams survey forms
  • Prior experience managing releases using Jira

Preferred Experience and Education:


• Understanding of retail operations through practical experience


• Background in supervising technical writers and developing educational tools


• Previous participation in process improvement initiatives


• Lean Sigma Green Belt certification or higher

Leadership Competencies: Achieves results through collaboration, Mentors and develops team members, Communicates transparently, Executes tasks with excellence, Drives change and innovation, Influences positively, Provides clear strategic direction, Prioritizes customer satisfaction.

Key Responsibilities:


• Direct the training team in creating comprehensive training solutions (toolkits, KTV broadcasts, web-based learning modules, and communication kits) that enhance efficiency, reduce costs, and align with customer-first strategies.


• Cultivate and sustain relationships with corporate departments, leadership, and associates to ensure effective development and implementation of training solutions.


• Facilitate collaborative sessions to outline current and future training processes.


• Collaborate with Corporate Training and Development to create and assess training materials based on best instructional practices.


• Ensure that solutions and best practices are in harmony with corporate objectives and initiatives.


• Define and document existing and future business process training, identify areas for improvement, and devise plans for implementation.


• Assist in the planning and coordination of essential meetings.