Service Excellence Manager
1 week ago
Miguel's Jr. - 28 is a family-owned restaurant chain that prides itself on serving high-quality food and providing exceptional customer service. We are committed to creating a positive work environment that fosters pride, fellowship, and retention of top talent. Our restaurants are dynamic and fast-paced environments that value teamwork, innovation, and customer satisfaction.
Job Description:The Assistant General Manager is responsible for leading the Front and Back of House teams to achieve daily excellence in execution and guest service. This includes creating a positive work environment that fosters pride, fellowship, and retention of top talent. The ideal candidate will have a proven track record of success in a supervisory/management role, with experience in QSR operations and leadership development.
Responsibilities:- Drive combined team performance in BOH and FOH towards daily excellence in execution and great guest service
- Create a positive spirit of pride and fellowship across the team and in the work environment to promote sales and retention of top talent
- Promote guest service proactively and represents the company on guest recovery regarding restaurant-level issues/complaints
- Work with the GM to actively solicit, interview and select top talent from a pool of external, internal, and referred candidates to fulfill current and future needs
- Understand and help manage the financial and operational performance of the business to meet and exceed its goals/metrics
- At least 2 years of experience in a supervisory/management role with QSR operations and P&L responsibilities
- Proven ability to lead, manage, and motivate a team
- Proficiency in oral and written communication to effectively be a team leader and member
- Intermediate computer skills including MS Office: Excel, Word, Outlook, and Excel
- High School Diploma or Equivalent
- Competitive salary: $55,000 - $65,000 per year (DOE)
- Paid Time Off (PTO) and Paid Sick Leave
- Low-Cost Insurance benefits (Medical, Dental, Vision Plans)
- Company Paid Life Insurance
- 401(k) Plan with up to 4% Company Match
- One Year Anniversary Day
- Free Employee shift meal
Estimated salary range based on location and industry standards. Salary may vary based on individual qualifications and experience.
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