Care Partner

2 months ago

West Palm Beach, Florida, United States Experience Senior Living Full time
Job Title: Care Partner

We are seeking a compassionate and dedicated Care Partner to join our team at Experience Senior Living. As a Care Partner, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social needs are met.

Responsibilities:
  • Assist residents with their personal care and activities of daily living as assigned and as requested by residents and in accordance with the service plan.
  • Perform daily housekeeping tasks as assigned using established procedures and standards.
  • Perform laundry duties as assigned.
  • Review and participate in 24 Hour Reports, shift change reports and verbal reports as needed.
  • Assist residents to and from scheduled life enrichment programs.
  • Promote personal choices, independence and spiritual needs as needed.
  • Provides verbal encouragement and support to residents.
  • Prioritizes tasks to ensure optimum services to residents as requests and needs change.
  • Communicate to the Director of Health & Wellness when a resident's needs have changed.
  • Communicate to other departments as residents' needs arise during the shift.
  • Respond to resident pendant/wearable calls in a timely manner.
  • Ensure compliance with new resident care needs.
  • Assure that established infection control practices are maintained.
  • Report all accidents and incidents as soon as possible to supervisor, no matter how minor.
  • Maintain the confidentiality of residents' personal care information.
  • Honor the residents' personal and property rights.
  • Be knowledgeable and prepared for emergency situations including disasters, fire, and other emergencies.
Requirements:
  • High School Diploma or equivalent.
  • Certified Nursing Assistant/ Home Health Aid preferred, but not required.
  • License / Certificate for Medication Assistance (if applicable) as needed per state regulations preferred.
  • CPR certification / First Aid certification preferred.
  • Must complete all state and Experience Senior Living specified training programs.
  • Able to read and comprehend simple instructions and short correspondence.
  • Able to write simple correspondence.
  • Able to effectively present information in one on one and small group situations to customers, residents, and other team members of the organization.
  • Able to apply common sense understanding to carry out detailed written or verbal instructions.
  • Ability to deal with difficult situations.
  • Connect and help residents transition from home to community through thoughtful engagement at every level of interaction.
  • Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts.
  • Able to make independent decisions.
  • Must be able to communicate in a warm, friendly, and caring manner.
  • Must possess a passion to work with and around senior citizens.
  • Knowledge of customer service principles and practices.
  • Ability to work varied schedules to include weekends, evenings, and holidays.
  • Appearance is neat, clean, and according to dress code.

Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; deals with service failures and prioritizes customer needs.

Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well.

Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.

Able to work cooperatively with a group of people to achieve goals and objectives.

Able to be tactful; maintains confidences and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly.

Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.

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