Optometric Tech Supervisor
3 weeks ago
At EssilorLuxottica, we're committed to delivering exceptional patient care and experiences. As an Optometric Tech Supervisor, you'll play a vital role in ensuring our patients receive the highest quality optometric care.
Key Responsibilities:- Partner with the Managing Doctor (OD) to ensure all patients receive exceptional care.
- Deliver the store's key performance indicators by integrating the Patient/Customer Journey and ensuring flawless execution of the patient experience.
- Lead through the OD labor model, assign someone to Pre-test patients to deliver the best patient flow for a positive patient experience.
- Ensure associate behaviors are in place to consistently exceed OD NPS (Net Promoter Score), patient retention, exam and contact lens growth.
- Attract new patients to the practice.
- High School graduate or equivalent.
- Minimum of 3 years' experience in patient service, leadership, and problem-solving.
- Strong communication and interpersonal skills.
- Ability to manage time effectively and prioritize tasks.
- Attention to detail and organizational skills.
- Previous experience in customer service, retail, and/or optical.
- Two years of optical or supervisory experience.
- Demonstrate good ophthalmic lens product knowledge.
We offer a competitive salary, bonus, and commission plan, as well as a comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and employee discounts. EssilorLuxottica is an Equal Opportunity Employer and welcomes applications from diverse candidates. Upon request, we will provide reasonable accommodations to individuals with disabilities.
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