Guest Service Associate

1 month ago


Jonesboro, Arkansas, United States Zaxby's Full time

Join the Zaxby's Team as a Guest Service Associate - Competitive Pay Starting at $12 per hour

Are you passionate about delivering exceptional customer experiences? Do you thrive in a lively and supportive work environment? If so, this opportunity is perfect for you

Zaxby's is a renowned American fast casual dining chain, celebrated for its delectable chicken wings, chicken fingers, sandwiches, and salads. With a robust presence across the Southern United States, Zaxby's is a beloved brand among many. Become a part of our team at 1788 Chicken, an independent franchisee with a growing number of Zaxby's locations.

Position Overview

As a Guest Service Associate at Zaxby's, you will be the initial point of interaction for our customers, ensuring they have a memorable dining experience. Your duties will encompass taking and processing orders, managing payments, maintaining cleanliness in the dining area, and delivering outstanding service by adhering to our operational standards with a sense of urgency.

Job Qualifications

  • Must be at least 16 years old
  • Willingness to work a minimum of 9 hours per week

Benefits:

  • 50% discount on meals during shifts, 25% off for employees off duty
  • Flexible scheduling to fit your lifestyle
  • Opportunities for career advancement
  • Employee referral bonuses and other incentive programs
  • Recognition programs for Employee of the Month and Quarter
  • A fun and dynamic work atmosphere
  • Chances to learn and acquire new skills

Responsibilities:

  • Deliver friendly and enthusiastic service to all customers
  • Welcome and thank customers as they enter and exit the restaurant
  • Provide detailed explanations of menu items, address inquiries, and offer recommendations
  • Accurately input and finalize customer orders
  • Process cash transactions, operate cash registers, and maintain accurate receipts
  • Ensure a clean, safe, and inviting environment
  • Keep guest areas tidy, including dining rooms, counters, and restrooms
  • Restock paper goods, condiments, and beverages as needed
  • Properly package and present customer orders
  • Complete other assigned tasks as required

Capabilities Requirement:

  • Ability to sit, stand, and walk for extended periods
  • Occasional bending, stooping, or climbing may be necessary
  • Frequent lifting, pushing, pulling, and carrying of items up to 50 pounds
  • Continuous use of hands and wrists for grasping and fine motor tasks
  • Effective communication skills in speaking, reading, and writing
  • Ability to observe and respond to the surrounding environment
  • Comfortable working in a fast-paced setting with varying temperatures
  • Safely operate restaurant equipment, including knives and fryers

If you are eager to join the Zaxby's family and embark on an exciting career journey, we look forward to welcoming you to our team

Zaxby's is a prominent American fast casual restaurant chain specializing in chicken wings, chicken fingers, sandwiches, and salads, primarily operating in the Southern region of the United States.


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