HVAC Service Manager

1 week ago


Glen Burnie, Maryland, United States ColonialWebb Full time
About the Role

We are seeking an experienced Service Manager to join our team at ColonialWebb. As a Service Manager, you will be responsible for leading our service team and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead a team of Service Technicians in a fast-paced service environment
  • Develop and implement service strategies to drive business growth and customer satisfaction
  • Collaborate with the Administration team, Service Coordinators, and Sales team to ensure seamless communication and coordination
  • Cultivate and maintain lasting relationships with current customers and work with potential customers to qualify service needs
  • Develop and manage service estimates to grow our business in the region
Requirements
  • Accomplished in developing high-performing service teams through coaching, motivating, recruiting, and performance management
  • Commercial HVACR service experience to provide support to Technicians for service issues
  • Industry-related Service Manager or Service Supervisor experience
  • Skilled in developing commercial HVAC maintenance and service estimates
  • Excellent communication, interpersonal, and customer service skills
  • Ability to manage customer relationships, perceptions, and expectations
  • Strong problem-solving and critical thinking skills to provide innovative solutions
  • High energy level to handle a dynamic, evolving, and fast-paced workload
  • Professional demeanor and positive attitude
About ColonialWebb

At ColonialWebb, we are deeply committed to our people, our culture, and the continued growth of our business. As a full-service MEP contractor, we pride ourselves on the quality and expertise of our teams, who work across a diverse range of specialties.



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