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Retail Sales Representative

2 months ago

Bismarck, North Dakota, United States Midco Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Representative to join our team at Midco. As a Retail Sales Representative, you will be responsible for driving residential sales opportunities and providing exceptional customer service in a retail environment.

Key Responsibilities
  • Identify individual customer current and potential product needs and make recommendations.
  • Increase the customer understanding of Midco products and pricing options.
  • Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.
  • Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
  • Apply a positive customer service attitude in interactions with all customers and establish positive rapport.
  • Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
  • Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
  • Follow up with customers in a timely manner if necessary.
  • Be patient and understanding in all customer interactions.
  • Responsible for receiving payments and maintain the cash drawer.
  • Clearly explain and demonstrate equipment connectivity and functionality.
  • Verify the functionality of returned equipment.
  • Meet ongoing sales training requirements.
  • Adhere to Midco privacy guidelines to ensure each customer's privacy.
  • Maintain regular attendance as required by your position.
  • Must be able to meet the physical demands of the job within the described work environment.
Additional Responsibilities
  • Function as an effective team member to support customer experience while supporting the efforts and concepts of other departments.
  • Support the mission, vision and values of Midco.
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
  • Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.
  • Possess strong problem solving and decision making skills while using good judgment.
  • Multitask and change from one task to another without loss of efficiency or composure.
  • Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.
  • Identify opportunities for improvement while creating and implementing viable solutions.
  • Actively follow Midco policies and procedures.
  • Perform other duties as assigned.
Requirements
  • High school diploma or GED required (some college preferred).
  • Previous customer service/sales experience in a retail environment preferred.
  • Possess knowledge of Microsoft Office Suite and the Internet.