Enterprise Systems Delivery Expert

1 week ago

Rochester, New York, United States ComTec Solutions Full time
Job Summary

We are seeking a highly skilled Enterprise Systems Delivery Expert to join our team at ComTec Solutions. In this role, you will be responsible for delivering multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope.

About Us

ComTec Solutions is a dynamic company that conducts its business around 4 Simple Core Values: Dedicated to our Employees, Passionate about the Customer, Do the Right Thing, and Fire in the Belly. If you share these values and want to be part of a team that brings them to life, please keep reading.

Key Responsibilities
  • Be the trusted advisor to clients on system configuration and implementation, using Epicor's signature methodology for problem identification, implementation, documentation, testing and training.
  • Communicate with customer to determine needs, and contribute solution design as well as overall business strategy.
  • Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state.
  • Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner.
  • Assist with generating quote specifications and proposal generation.
  • Ability to adhere to project timelines and meet Service Level Agreement goals.
  • Provide support for clients in a help desk capacity and assist in troubleshooting application questions.
  • Provide on-site training and consulting for clients if necessary.
Requirements

To be successful in this role, you will need:

  • A high level (Intermediate) of proficiency in MS Office and SharePoint.
  • Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains, IQMS (DELMIAWorks) etc.
  • Strong written and verbal communication skills.
  • Pleasant and professional demeanor in all client and internal communications.
  • Ability to multitask.
  • Intellectually resourceful with sound judgment and effective decision-making abilities.
  • Independent worker and able to work effectively on daily tasks without direct supervision.
  • Strong organization skills and ability to operate efficiently throughout daily tasks.
  • In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate.
  • Demonstrates empathy with users and professionalism at all times.
  • Work well with clients at all levels.
  • Operates with client satisfaction in mind.
  • Energy, enthusiasm and results-oriented.
  • Strong troubleshooting and analytical skills.
Education, Experience, & Knowledge

You will need:

  • A Bachelor level degree.
  • Minimum 5 years' experience in a manufacturing environment with solid exposure to an ERP software.
  • Understanding of Manufacturing Operations.
  • Proven success in ERP software project implementation and deployment across multi-business verticals.
Compensation and Benefits

We offer a competitive salary ranging from $80,000 to $115,000 per year, plus a range of benefits including health insurance, life insurance, LT/ST disability, 9 paid holidays, generous vacation allowance, birthday paid time off, company 401K, company laptop and cell phone, weekly company meals, flexible work/life balance valued and many others.

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