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Door Pro America Service Technician

2 months ago

Kent, Washington, United States Door Pro America Full time
Job Description

**About the Role**

As a Service Technician with Door Pro America, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our residential garage door services. We are seeking a skilled and customer-focused individual to join our team and contribute to our mission of providing top-notch service and support to our customers.

Key Responsibilities:

  • Service and Repair: Travel to customer locations to diagnose and repair or replace garage door components, ensuring optimal performance and customer satisfaction.
  • Installation and Assembly: Assemble and install new garage door systems, including mechanical components and hardware, to meet customer needs.
  • Customer Interaction: Engage with customers to understand their needs, provide solutions, and ensure a positive experience.
  • Inventory Management: Maintain a well-stocked inventory of parts and materials to ensure prompt and efficient service delivery.
  • Communication: Effectively communicate with customers, colleagues, and management to ensure seamless service delivery and resolve any issues that may arise.

Requirements:

  • Experience: Previous experience as a service technician or installer in the garage door industry or a related field is preferred.
  • Skills: Possess mechanical and technical skills, with a willingness to continue learning and adapting to new technologies and products.
  • Physical Demands: Be physically able to move items weighing 75 lbs or higher and work in a fast-paced environment.
  • Interpersonal Skills: Possess excellent interpersonal skills to relate to customers, resolve issues, and work effectively in a team environment.

Benefits:

  • Competitive Compensation: Enjoy a competitive hourly pay rate, plus commissions, and the opportunity to earn one of the highest pay scales in the industry.
  • Benefits Package: Receive a comprehensive benefits package, including health insurance, paid time off, and access to the best tools and equipment for the job.
  • Professional Development: Participate in paid training and development opportunities to enhance your skills and advance your career.