DMV Customer Service Representative

5 days ago

Appleton, Wisconsin, United States State of Wisconsin Full time
Job Summary

This DMV Customer Service Representative position is located at the Appleton Customer Service Center and provides face-to-face customer support on driver licensing and vehicle registration. This includes issuing driver's licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates. This position determines and collects appropriate fees from customers. This position also works with customers who need to obtain an ID for voting purposes. In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.

Responsibilities

This position is responsible for providing high-quality customer service to the citizens of Wisconsin. The representative will work with customers to resolve issues and answer questions related to driver licensing and vehicle registration. This includes processing transactions, issuing licenses and registrations, and collecting fees. The representative will also work with customers who need to obtain an ID for voting purposes. In addition to in-person work, the representative will do some online processing of other types of work and may field questions from the public over the phone.

Requirements

Qualified applicants will have experience with all the following:
  • Identifying and resolving problems for one or more customer(s) in a face-to-face customer service role.
  • Reading and interpreting laws, regulations, policies, procedures, or other complex documents.
  • Using computers and one or more software program(s) to complete customer transactions.
In addition to having all the above, well-qualified applicants will have experience with one or more of the following:
  • Multi-tasking while ensuring accuracy within their work.
  • Working in a role in which the primary duties of a job are customer service.
  • Performing cash handling transactions.
Benefits

The State of Wisconsin offers a competitive benefits package featuring:
  • Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
  • Excellent and affordable health, vision, and dental benefits (health plan options start at just $39/month for single plans and $97/month for family plans after two months of employment)
  • An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax-advantaged 457 retirement savings plan
  • Well Wisconsin Wellness Program
  • A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
  • Use this Total Rewards Calculator to see the total value of our competitive benefits package
In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT, you can visit our website by clicking here.

How to Apply

Apply online. To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application. Please note: only a resume is required to be submitted with your application. You should describe your education, training, and experience related to items listed in the "Qualifications" section of the job announcement in your resume.

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