Financial Services Operations Manager
3 weeks ago
The SkyOne Federal Credit Union is seeking a highly skilled Financial Services Operations Manager to join our team. As an essential member of our operations department, you will play a key role in ensuring the smooth day-to-day functioning of our financial services.
About the Role:
This dynamic position requires strong analytical and problem-solving skills to investigate disputed transactions and manage fraud-related tasks across various payment channels. Proficiency with membership servicing tools is also critical for managing online applications and validating member eligibility efficiently. You will be responsible for overseeing complex tasks related to wire requests and fraud management, as well as processing and balancing posting files from the Federal Reserve.
Key Responsibilities:
- Process electronic payments and manage account administration efficiently
- Handle member requests such as card orders, lost/stolen processing, and fraud claims effectively
- Oversee unclaimed property processes and resolve escalations
- Collaborate with the team to improve operational efficiency and enhance customer experience
Requirements:
- 3+ years of experience within a financial institution (preferably with operations emphasis)
- Strong analytical and problem-solving skills
- Excellent communication skills for interacting with members and fellow employees
- Ability to multitask and work independently
What We Offer:
We offer a competitive salary of $63,000 - $83,000 per year, depending on experience. Our comprehensive benefits package includes health insurance, retirement plans, and paid time off. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.
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