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Lash Consultant

2 months ago

Burke, Virginia, United States Amazing Lash Studio Full time
Job Description

Overview:

Amazing Lash Studio is seeking a highly motivated and customer-focused individual to join our team as a Lash Consultant. As a key member of our sales team, you will be responsible for providing exceptional service to our clients, promoting our products and services, and driving sales growth.

Responsibilities:

  • Personalized Lash Consultations:
    • Conduct thorough and personalized lash consultations for clients, understanding their unique preferences and recommending suitable lash styles and treatments.
    • Set up appointments for all leads and current clients.
  • Product Knowledge and Promotion:
    • Demonstrate an in-depth understanding of our range of lash products and services.
    • Effectively communicate the benefits and features of various lash offerings to drive sales and meet customer needs.
  • Sales Generation:
    • Proactively engage with customers to build rapport and drive sales through effective cross-selling and upselling techniques.
    • Achieve and exceed individual and team sales targets through a results-oriented approach.
    • Utilize company software to find, contact, and schedule leads to prospects.
    • Sell memberships to non-members and maintain a 60% closing rate (minimum).
  • Industry Expertise:
    • Stay informed about the latest lash trends, beauty products, and industry innovations to provide clients with up-to-date information and recommendations.
  • Customer Relationship Building:
    • Foster strong and lasting relationships with customers by providing exceptional service and personalized attention.
    • Ensure customer satisfaction by addressing concerns and inquiries in a professional and timely manner.
    • Contact clients on a daily basis to help them schedule their regular appointments.
  • Operational Excellence:
    • Operate the cash register accurately and process transactions efficiently.
    • Maintain a clean, organized, and visually appealing work area to enhance the overall customer experience.
    • Keep well-maintained client logs to ensure proper communication between all members of the front desk and management.
  • Promotion and Events:
    • Stay actively involved in promoting store events, special promotions, and new product launches to maximize customer engagement and sales opportunities.
    • Be available for offsite events up to 25-50 miles from the location (scheduled in advance).
  • Available to Work Multiple Locations:
    • Must be available to work at both Burke and Woodbridge locations on a weekly basis, depending on the needs of the business.
    • If unable to work at both locations consistently, please do not apply.

Qualifications:

  • Previous sales experience, preferably in the beauty or skincare industry.
  • Exceptional interpersonal and communication skills.
  • Knowledge of lash extensions and a keen interest in beauty trends.
  • Ability to work flexible hours, including weekends and evenings.
  • Customer-focused mindset with a genuine passion for delivering outstanding service.
  • High school diploma or equivalent.

Work Schedule:

Must be able to work rotating shifts between:

  • Monday-Saturday:
    • 8:30 am - 2:30 pm
    • 2:30 pm - 8:30 pm
    • 12:30 pm - 8:30 pm
  • Sunday:
    • 9:30 am - 6:30 pm

Should be able to commute between both locations, Woodbridge and Burke.

Benefits:

  • Competitive compensation plan with potential to make between $13-15 per hour depending on performance.
  • Paid Time Off, vacation, and sick time for FT employees.
  • Discounted Eyelash services.
  • Membership sales bonus.
  • Incentive Bonus Plan.
  • Discounts on all retail products.
  • Clear career path to grow as a professional.
  • Ongoing training.