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Automotive Service Consultant

2 months ago

Wallingford, Connecticut, United States Executive Dodge Jeep Full time
Position Overview
The Automotive Service Consultant at Executive Dodge Jeep plays a crucial role in delivering outstanding customer service within the automotive sector.

This position involves effectively communicating with customers to understand their vehicle issues, accurately sourcing required parts, coordinating repair schedules, and processing payments.

Moreover, the Service Consultant should possess strong interpersonal skills and be adept at resolving customer inquiries throughout the repair journey.

Compensation & Benefits
The Automotive Service Consultant will receive a competitive base salary.

This role includes standard full-time employee benefits such as paid time off, health, vision, and dental insurance options, a 401(k) retirement plan, and employee discounts.


Key Responsibilities
  • Welcome and establish rapport with customers
  • Accurately document customer vehicle issues
  • Gather necessary information to ensure precise ordering of parts
  • Generate repair estimates based on diagnostics and discuss with customers
  • Organize and schedule essential repairs
  • Execute administrative tasks to finalize repairs
  • Collect, verify, and process payments
  • Maintain thorough documentation
  • Continuously aim to surpass customer expectations
  • Educate customers on vehicle maintenance and care

Qualifications
  • Exceptional communication and interpersonal abilities
  • Strong focus on customer service and client relationships
  • Ability to multitask and meet tight deadlines
  • Highly organized and efficient in work processes
  • Valid driver's license required
  • Willingness to gain experience and expertise in the automotive field

Equal Employment Opportunity


Executive Dodge Jeep is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.