Complimentary AM Service Associate

4 weeks ago


Neptune City, New Jersey, United States Aimbridge Hospitality Full time
Job Summary

The Complimentary AM Attendant is responsible for delivering exceptional service to guests in the hotel's complimentary breakfast area. This role requires a high level of attention to detail, speed, and accuracy in providing a warm and welcoming experience for our guests.

Responsibilities
  • Provide exceptional service to guests in the complimentary breakfast area, ensuring a high level of satisfaction and loyalty.
  • Maintain a clean and organized breakfast area, adhering to hotel standards and regulations.
  • Prepare and serve food and beverages in a timely and efficient manner, ensuring quality and presentation.
  • Respond to guest requests and concerns in a professional and courteous manner, escalating issues to management as needed.
  • Collaborate with other hotel departments to ensure seamless service and a positive guest experience.
  • Participate in ongoing training and development to enhance knowledge and skills in hospitality and customer service.
Requirements
  • High School diploma or equivalent and/or experience in a hotel or related field.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Must meet the legal age to serve alcoholic beverages and satisfactorily pass a responsible serving course, such as TIPS.
  • Must be able to obtain and provide a Food Handlers card, as required by city/county/state.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to handle stressful situations in a calm and professional manner.
Benefits
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Comprehensive training and development programs.
  • Discounts on hotel stays and services.
  • Access to employee assistance programs and benefits.

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