Behavioral Support Specialist

1 month ago


Salt Lake, Utah, United States Friends of Switchpoint Inc Full time
Job Title: Behavioral Tech

At Friends of Switchpoint Inc, we are seeking a highly motivated and compassionate Behavioral Tech to join our team. As a Behavioral Tech, you will play a vital role in supporting our residents during their stay at our facility.

Job Summary

The Behavioral Tech is responsible for providing exceptional customer service to all residents, documenting incidents, encouraging residents to attend classes or events, and supporting management. This is a dynamic and rewarding role that requires a passion for customer service, a strong work ethic, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Provide exceptional customer service to all residents, ensuring their needs are met and they feel valued and respected.
  • Document incidents, including both positive and negative interactions, to ensure accurate records and support management decision-making.
  • Encourage residents to attend classes or events, promoting their engagement and participation in our programs.
  • Support management in maintaining a safe and secure environment, including monitoring cameras and conducting regular perimeter checks.
  • Reconcile and report any monetary funds, petty cash, and other expenditures daily, ensuring accurate financial records.
  • Report any resident concerns to the Director/Manager and/or appropriate department leadership team, ensuring timely and effective resolution.
  • Perform laundry and simple cleaning tasks, maintaining a clean and comfortable environment for residents.
  • May be required to lift up to 50lbs periodically, as needed.
Requirements
  • High school diploma or equivalent required; degree in a related field preferred.
  • Experience working with individuals who struggle with mental health and homelessness, with a strong understanding of their needs and challenges.
  • Excellent customer service skills, with the ability to work effectively with diverse populations.
  • Ability to de-escalate conflicts and provide emotional support to residents.
  • Excellent oral and written communication skills, with the ability to document incidents and maintain accurate records.
  • Ability to work effectively in a fast-paced environment, with a strong work ethic and attention to detail.
What We Offer

We offer a competitive wage range of $18-20/Hour, as well as a comprehensive benefits package, including Medical/Vision/Dental, Transportation Allowance, Paid Time Off, and 401K. We are an equal opportunity employer, committed to diversity and inclusion in the workplace.



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