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Retail Operations Manager

7 days ago

Smithfield, Rhode Island, United States Ulta Beauty Full time

About Us

At Ulta Beauty, we're transforming the world one shade at a time. We believe that beauty has the power to make a difference and we're dedicated to helping our guests unleash their full potential.

Job Description

  • We're seeking an experienced Retail Operations Manager to lead our team of task associates and drive top-line sales growth for our store. As a key member of our operations team, you will be responsible for leading through our mission, vision, and values while contributing to a high-performing team that consistently delivers results.
  • Your primary focus will be on performance, people, and process. You'll drive business through a focus on operational excellence, a drive for results, and the ability to quickly and efficiently lead through unforeseen complexity.
  • You will champion our mission, vision, and values by demonstrating them skillfully and consistently in your daily work. This includes promoting a culture of accountability to meet or exceed store goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.

Key Responsibilities

  • Promote a culture of accountability to meet or exceed store goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
  • Drive company profitability through operational excellence, top-line sales growth, and expense control.
  • Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload (e.g., omni-channel, shipment, replenishment, markdowns, and price changes) on time, and within the payroll budget.
  • Review, analyze, and react to Ulta Beauty's financial and operational reporting, including store visit and audit results, regularly and in a timely manner.
  • Leverage company programs, tools, and resources to drive improvements to meet Ulta Beauty's goals for the store.
  • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
  • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
  • Maintain prompt, regular attendance as the Retail Operations Manager and hold store associates accountable to the Ulta Beauty attendance policy.

Requirements

  • High school diploma is preferred.
  • 1-2+ years of fast-paced, retail management, or other relevant work experience.
  • Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
  • Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives.
  • Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team.

Working Conditions

  • Continuous mobility throughout the store during shift.
  • Continuous and/or frequent bending, pulling, pushing, crouching, stooping, reaching, and twisting during shift.
  • Continuous coordination and manipulation of objects during shift.
  • Frequent lifting and/or moving up to 40 lbs. during shift.
  • Frequent use of a computer, telephonic devices, and related office supplies.

Benefits

We offer competitive pay, paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits.