Retail Floor Leader/Key Holder- Tops ElmWood Plaza

4 weeks ago

Buffalo, United States Skechers U.S.A. Full time

Floor Leaders serve as product and operational experts, driving sales while ensuring an excellent customer experience. They act as product and brand ambassadors for Skechers.

WHY SKECHERS?

We offer a casual and creative atmosphere where, for over 30 years, Skechers has been renowned for its lifestyle, performance, accessories, and apparel collections for the whole family-celebrated for style, quality, innovation, and comfort. We foster an environment where ideas are welcomed, an entrepreneurial mindset is encouraged, and customer service is always a priority. Our fun and fast-paced workplace offers endless opportunities to learn, grow, and succeed.

ABOUT THE ROLE:

As a Key Holder, better known as a "Floor Leader," at Skechers, you'll take on an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver exceptional customer service. In this entry-level management role, you'll oversee daily operations, support sales goals, and help maintain the store's premium shopping environment. Whether you're looking to advance your Retail Manager career, refine your skills as a Key Holder, or grow into a Retail Management role, this opportunity offers room to thrive within the Skechers global brand.

STARTING RATE: $18.03

HOURLY RANGE: $18.03-$19.13

BENEFIT HIGHLIGHTS:

  • Competitive pay with regular increases.
  • Generous discounts on Skechers footwear, apparel, and accessories (including exclusive Friends and Family discounts).
  • Flexible schedules to support work-life balance.
  • On-the-job training to strengthen skills in Retail Leadership Roles, Customer Service Management, and store operations.
  • Opportunities for career advancement in Retail Management with a global brand like Skechers.
  • Additional Benefits & Perks to be reviewed during the interview process.


WHAT YOU WILL DO:
  • Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
  • Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
  • Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
  • Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
  • Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
  • Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
  • Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.
WHAT WE NEED FROM YOU:
  • Ability to work a varied schedule, including evenings, weekends, and holidays.
  • Problem solving skills to resolve any issues that may arise in-store.
  • Highly organized to manage inventory, staffing, and other operational tasks.
  • Ability and desire to foster a respectful, safe, and fun environment for Skechers store employees.
  • Comfortable mentoring team members and communicating with all levels of the store team.
  • Acts with a sense of confidentiality and urgency.


REQUIREMENTS:
  • High school diploma or equivalent preferred but not required.
  • Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
  • Sales skills to drive revenue growth and meet targets.
  • Excellent communication skills in written, verbal and interpersonal skills.
  • Must be at least 18 years of age at time of application.


Step into your next retail career with Skechers

Compensation Information

Starting Rate: $18.03

Range is: $00.00 - $19.13

About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do - delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Equal Employment Opportunity
Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

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