Front Desk Representative
4 weeks ago
Front Desk Agent Job Description
We are seeking a detail-oriented and customer-focused Front Desk Agent to join our team at the Ogunquit River Inn. As a Front Desk Agent, you will be responsible for managing online, phone, and in-person room reservations, welcoming guests, and ensuring a seamless check-in and check-out experience.
Key Responsibilities:
- Manage online, phone, and in-person room reservations
- Welcome guests, check them in/out, distribute room keys, and explain hotel amenities
- Take payment and resolve any payment discrepancies
- Respond to guests' issues and complaints in a friendly and timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure guest rooms meet hotel standards and accommodate special guest needs
- Keep workstations and equipment clean, organized, and in good working order
Why Work at Giri Hotels?
- Employee Discounts at Hotels
- Refer a Friend - Get Paid Extra When They Join Our Team
- Earned Paid Time Off (Use Those Hotel Discounts)
- Short Term/Long Term Disability
- Employer-Contribution Medical/Dental/Vision Insurance
- Life Insurance
- Optional 401k with Employee Match
- Optional Life Insurance
- Opportunities to Grow - One of the Fastest-Growing Hotel Companies
We offer a competitive salary starting at $18.00 - $20.00 per hour, depending on experience. If you are a customer service superstar with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at the Ogunquit River Inn.
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