Client Service Director
5 days ago
**About ITS Logistics, LLC**
We are a premier Third-Party Logistics company (3PL) providing personalized supply chain solutions with an asset-based dedicated fleet, warehousing and distribution services. Our team operates daily throughout the U.S., upholding strong family values and work ethic.
We take pride in our client-first model, relentless pursuit of excellence, and commitment to core values. Recent performance highlights include ranking among the Top 75 for Distribution Services, Top 40 for Dedicated, Top 25 for Asset-Lite, and Top 20 for Drayage Services nationwide in 2021.
At ITS Logistics, we value teamwork, community, and career growth. We actively seek team members who will add value to the business and strength to our culture. Treating others with respect and compassion is at the core of our philosophy. We provide a safe and positive working environment for our employees and offer opportunities to grow, both personally and professionally.
**Job Summary**
The Client Service Manager serves as a critical link between ITS and our valued customers. This role involves handling key communication with clients, managing and improving client-specific performance, and operating as a liaison between warehouse operations and the ITS clerical team.
Key responsibilities include overseeing a team of Client Services Representatives, serving as an escalatory contact for account-related questions and issues, and providing proactive communication to clients on account performance. The ideal candidate will possess excellent leadership and organizational skills, advanced problem resolution skills, and strong verbal and written communication skills.
**Required Skills and Qualifications**
To succeed in this position, you should have:
- Bachelor's Degree or equivalent experience
- Five + years of experience in a client-facing or customer service environment with WMS/ERP systems experience
- Excellent leadership and organizational skills, advanced problem resolution skills
- Strong verbal and written communication skills
- Solid understanding of MS Office Suite (Word, Excel, Outlook, etc.)
- Positive, team-first attitude and strong work ethic
**Compensation and Benefits**
This role offers a competitive salary ($61K - $70K), comprehensive multi-tiered benefits plan, paid time off, and a matching 401(k). We also offer unique fitness perks.
**Job Type: Full-time**
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