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Corporate Flight Service Specialist

2 months ago

Montvale, New Jersey, United States Bank of America Full time


At Bank of America, we are driven by a shared mission to enhance financial well-being through every connection we make.

Responsible Growth is the cornerstone of our operations, guiding how we serve our clients, support our teammates, and contribute to our communities and shareholders daily.

One of the essential elements of fostering Responsible Growth is ensuring that we are an exceptional workplace for our global team.

We are committed to cultivating a diverse and inclusive environment for all.

We seek individuals with a wide array of backgrounds and experiences, investing significantly in our team members and their families by providing competitive benefits that support their physical, emotional, and financial health.

Bank of America recognizes the importance of collaboration while also offering flexibility to our employees. We adopt a comprehensive approach to flexibility, tailored to the various roles within our organization.

Joining Bank of America means embarking on a rewarding career with opportunities for learning, growth, and making a meaningful impact, along with the ability to effect positive change.

Join us

Job Overview:


Corporate Flight Service Specialists (CFSS) report directly to the Chief Flight Attendant and are responsible for a range of services that ensure the comfort, safety, and well-being of Bank of America associates and their clients.

This role involves traveling globally on corporate aircraft and executing all aspects of cabin service.
Accountable for maintaining the highest standards of safety and service related to passenger and cabin safety, medical needs, meal service, and special requests.
Key Responsibilities:
1. Provide essential cabin safety support, including emergency briefings and response protocols.
2. Attend to the care and comfort of passengers aboard the corporate aircraft.

3. Plan and source innovative meals that cater to specific dietary requirements, ensuring all supplies are adequately stocked and stored before each flight.

4. Exhibit excellent customer relationship management skills, demonstrating the ability to work autonomously and prioritize passenger service needs while managing onboard operations.

5. Execute additional duties as required.

6. Maintain thorough knowledge of all cabin systems, technology, and appliances, ensuring they are in optimal condition for flight.


Required Qualifications:
1. Previous experience as a Flight Attendant is preferred, particularly in Corporate Aviation – Part 91 settings.
2. Proficiency in emergency evacuation procedures and medical training.
3. Certification from an accredited Flight Attendant training organization (e.g., MedAire, Flight Safety International, FACTS).
4. Experience in providing cabin service for large corporate aircraft, including systems, technology, catering, and food preparation.

5. Exceptional customer service skills with the ability to engage comfortably with senior executives, ensuring a controlled cabin environment.

6. Ability to exercise discretion and judgment when interacting with executives and passengers.
7. Demonstrated knowledge of Food Safety protocols.
8. Willingness to travel on long-duration international flights.

9. Must reside within a reasonable distance of the primary airport or be open to relocation.


Desired Qualifications:
1. Valid U.S. Passport

Essential Skills:
- Attention to Detail
- Conflict Management
- Customer and Client Focus
- Decision Making
- Issue Management
- Policies, Procedures, and Guidelines Management

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