Customer Service Representative

2 weeks ago


Sparks, Nevada, United States Community Choice Financial Family of Brands Full time

About Us

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Rapid Cash has been a trusted financial services provider for the past 25 years, serving over 10 million customers across 12 states. We specialize in tools to help individuals get back on track financially.

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Job Description

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We are seeking an experienced Customer Service Representative to join our team in a dynamic and fast-paced environment. As a Customer Service Representative, you will play a pivotal role in building connections with our diverse customer base, ensuring seamless transactions, and delivering exceptional in-store experiences.

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Your key responsibilities will include:

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  • Forge lasting relationships with customers to drive repeat business.">
  • Skillfully review, validate, and process customer transactions with accuracy, including check cashing, money transfer, and customer payments.">
  • Proactively maximize customer success by offering personalized financial services that fit their lifestyle.">
  • Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.">
  • Build new business by completing inbound and outbound call campaigns daily.">
  • Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments.">
  • Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.">
  • Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.">
  • Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.">
  • Engage in ongoing training and remain updated on our evolving products and processes.">
  • Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.">
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Required Skills and Qualifications

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To be successful in this role, you will need:

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  • A high school diploma or equivalent.">
  • Excellent verbal and written communication skills.">
  • A professional demeanor with customers and peers.">
  • Meticulous attention to detail and ability to accurately enter data.">
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.">
  • To be at least 18 years old.">
  • A background check.">
  • The ability to meet the physical demands of the position, which frequently include standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls.">
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Benefits

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We offer a comprehensive benefits package, including:

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  • A comprehensive new hire training program.">
  • Access to a robust learning management system with e-learning modules and training programs.">
  • Performance-based career advancement opportunities.">
  • An Educational Reimbursement Program (up to $5,000 per 12-month period, then up to $10,000 per 12-month period after five years with the Company).">
  • Multiple coverage choices for medical insurance, including free telemedicine and medical spending accounts.">
  • A traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.">
  • Company-sponsored Life and AD&D Insurance.">
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and pet insurance.">
  • Paid Time Off (accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).">
  • A diverse culture and inclusive environment.">
  • A relaxed, business casual dress code.">
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Salary: $40,000 - $60,000 per annum, depending on location and experience.

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Language Code: en



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