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Team Leader

2 months ago

Spokane, Washington, United States Frontier Behavioral Health Full time

About Frontier Behavioral Health: With over a century of service in Spokane, Frontier Behavioral Health is a non-profit organization dedicated to understanding and addressing the diverse needs of our clients and the broader community. Our programs focus on delivering evidence-based treatment to individuals of all ages facing various behavioral health challenges. As a Trauma-Informed Care Organization, we believe in the power of recovery and are committed to supporting our clients in leading fulfilling lives.

Position Overview: The Team Leader for Care Coordination plays a crucial role in guiding, mentoring, and developing team members. This position involves participating in the recruitment process, training, coaching, and setting a positive example for staff. The Team Leader will also engage in daily problem-solving, manage staffing needs, and assist in addressing escalated client concerns.

Key Responsibilities:

  • Resolve staffing challenges related to absences and ensure optimal workflow.
  • Assign tasks effectively to maximize efficiency and support partner agencies.
  • Conduct regular supervision sessions with team members and maintain documentation.
  • Assist in the recruitment and selection of Care Coordinators.
  • Collaborate with partner organizations to meet the needs of shared clients.
  • Support the training and onboarding of new team members.
  • Provide backup support to management as required.
  • Maintain effective communication to identify and address potential challenges.
  • Deliver Care Coordination services across various locations as needed.
  • Foster a positive environment focused on customer service and client-centered care.

Qualifications:

Required:

  • High School Diploma or Equivalent.
  • Two years of experience in a behavioral health or physical health setting.
  • One year of supervisory or leadership experience.

Preferred:

  • Post-secondary education or specialized certification.
  • Experience in customer service.

Skills and Abilities:

  • Strong customer service skills and proficiency in active listening.
  • Excellent written and verbal communication abilities.
  • Familiarity with basic computer applications, including word processing and email.
  • Reliable transportation and a valid driver's license.

Work Environment: The role is primarily office-based, involving computer use for extended periods. Physical demands may include lifting and occasional travel.

Compensation: The hourly pay range for this position is competitive and commensurate with experience.

Why Join Us? At Frontier Behavioral Health, we value our employees and recognize their vital contributions to our mission. Our services positively impact the lives of those we serve, enhancing the health and quality of life in our community.