Healthcare Scheduling Specialist

4 weeks ago


Merrill WI, United States MSCCN Full time

We are seeking a skilled Healthcare Scheduling Specialist to join our team at MSCCN. As an initial point of contact for patients and customers, you will play a crucial role in ensuring seamless scheduling experiences.

Job Summary

The Appointment Coordinator serves as the primary interface for patients and customers, providing exceptional customer service and ensuring that their needs are met efficiently and effectively. Key responsibilities include assessing patient needs, determining appropriate scheduling with healthcare providers, and maintaining accurate records.

Key Responsibilities
  • Initial point of contact for patients and customers via phone or in-person
  • Assess patient needs and determine suitable scheduling options
  • Maintain accurate and up-to-date records
  • Provide exceptional customer service and support
Requirements

To be successful in this role, you will need:

  • Graduate of a vocational technical Health Unit Coordinator, Medical Office Specialist, or Medical Secretary program
  • Keyboard, computer, and telephone proficiency
  • Preferred/Optional: Six months' previous experience in a healthcare facility with direct patient contact or previous customer service experience
Compensation

This full-time position offers a competitive salary of $$60,000 per year, commensurate with experience, and a comprehensive benefits package including medical, dental, and vision coverage, as well as a 401(k) retirement plan.



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