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Customer Service Representative

2 months ago

Phoenix, Arizona, United States Nirvana Center Dispensaries Full time
About the Role

Nirvana Center Dispensaries is seeking a highly skilled and knowledgeable Support Staff Member to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, guiding customers to the appropriate medical or recreational products, and maintaining a clean and safe store environment.

Key Responsibilities
  • Greet customers and provide prompt service while complying with all MD regulations and company policies.
  • Operate the call center and answer customers' questions regarding different strains of cannabis, their medicinal use, and methods of consumption.
  • Maintain the flow of the sales floor and keep the manager or supervisors informed of any complaints or issues that may arise.
  • Help customers navigate the world of cannabis consumption while abiding by all policies, procedures, and operational guidelines.
Essential Duties
  • Perform any duties delegated to you during the course of your shift, including side tasks like cleaning and organizing.
  • Be responsible for following any breaks or lunches set by upper management.
  • Be trained on all basic FOH duties, including reception/floater, call center, and budtender duties.
  • Follow all company and state transaction standards and procedures.
  • Takes initiative to understand and abide by Nirvana Center Dispensary policies and procedures described in the handbook.
  • Takes initiative to understand and follow AZ regulations to always remain compliant.
  • Communicates with coworkers in a supportive and amicable manner, and understands the importance of teamwork.
  • Provides excellent customer service, and is willing to actively listen to each customer in order to direct them to the most suitable product(s).
  • Functions with a sense of urgency and attention to detail.
  • Keeps a clean and organized work area and helps to maintain a clean and organized sales floor.
  • Can perform any duty assigned to them as requested by supervisors or managers.
  • Is familiar with the Dutchies POS system and is able to verify that applicable discounts are given correctly.
  • Scanning identification cards to ensure they are valid and knows that all acceptable forms of ID are government issued, have a photo, date of birth, and a signature or other form of biometric data, and are still valid.
  • Is well-versed on proper cash handling practices.
  • Make sure that all opening/closing tasks are performed thoroughly and in a timely fashion.
  • Understands the proper chain of command and follows it correctly.
  • Always stays in control of the transaction at hand and takes responsibility for any mistakes made.
  • Remains teachable and open to constructive criticism.
Required Skills/Abilities & Education/Experience
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Organized with attention to detail.
  • Works well under pressure and deadlines; ability to multitask.
  • Strong leadership skills with ability to motivate staff.
  • Excellent customer service abilities.
  • Ability to develop and maintain budgets.
  • Thorough understanding of company policies and practices.
  • Must have a High School Diploma or GED.
  • At least one year of retail experience is highly preferred.
Physical Requirements
  • Prolonged periods of standing, walking throughout the facility.
  • Must be able to lift 30 pounds at times.