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Service Engagement Specialist

2 months ago


Washington, Pennsylvania, United States Modwash Full time

Client Support Associate

The Client Support Associate plays a crucial role in delivering exceptional service to all visitors. This position involves guiding guests through our offerings and ensuring they enjoy a memorable experience. The associate will also maintain the facility's presentation to align with company standards.

Physical Requirements:

Must be able to lift up to 25 pounds regularly, respond promptly to auditory cues, navigate uneven surfaces or confined spaces safely, maintain clear vision to identify potential hazards, climb ladders while carrying weight, endure various weather conditions, and properly utilize personal protective equipment throughout the workday.

Key Responsibilities:

  • Deliver outstanding customer service to all visitors.
  • Support both colleagues and clients effectively.
  • Educate clients on the advantages of our membership options.
  • Guide clients through the service experience.
  • Surpass service targets and sales expectations.
  • Ensure the facility remains clean and meets company standards.

Qualifications:

A high school diploma or equivalent is required.

Experience:

Previous experience in customer service, retail, or similar roles is preferred but not mandatory.

Essential Skills:

  • Excellent interpersonal abilities.
  • High energy level with a positive attitude.
  • Flexibility to work varied hours and in outdoor settings.

Compensation:

Hourly pay structure with a starting rate of $13.00.