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Healthcare Enrollment Coordinator
2 months ago
WESTSIDE FAMILY HEALTHCARE INC. IS SEEKING ENROLLMENT SPECIALISTS
BE PART OF A COMPASSIONATE AND COMMITTED TEAM DEDICATED TO ASSISTING PATIENTS AND FAMILIES IN ACCESSING HEALTHCARE SERVICES AND NAVIGATING COMMUNITY RESOURCES.
Westside Family Healthcare is a nonprofit entity focused on delivering high-quality primary medical services without consideration of the patient's financial situation. Enrollment Specialists play a crucial role in eliminating financial obstacles to healthcare by linking uninsured individuals, including WFH patients, to programs that enhance healthcare affordability. These specialists not only educate individuals about various affordable health coverage options through personalized interactions and outreach initiatives but also guide them through the application and enrollment processes for state and federal insurance assistance programs. Such programs encompass Medicaid, CHIP, the Health Insurance Marketplace, Health Care Connection (HCC), and Screening for Life (SFL). Furthermore, Enrollment Specialists support WFH patients in enrolling in sliding fee scales and external medication assistance initiatives. Exceptional organizational skills are essential for this role.
WORKING AT WESTSIDE MEANS EMBRACING A PATIENT-CENTERED APPROACH TO HEALTHCARE.
A Patient-Centered Medical Home is not merely a location; it represents a healthcare delivery model that prioritizes the patient's involvement in health care decision-making. As a community health center, Westside Family Healthcare welcomes all individuals who seek care, irrespective of their financial capacity, immigration status, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To enhance the health of our communities by ensuring equitable access to quality healthcare, regardless of financial circumstances.
OUR BENEFITS: Our comprehensive benefits package includes medical, dental, and vision insurance, life and disability coverage, a 401(k) retirement plan with matching contributions, and supplemental insurance options. We provide a generous paid time off (PTO) policy and flexible arrangements to promote work-life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
KEY RESPONSIBILITIES
- Assist patients and consumers in accessing financial support for healthcare services, including the Health Insurance Marketplace.
- Guide individuals in understanding eligibility criteria and the application process for various financial assistance programs that facilitate healthcare affordability.
- Inform patients about additional health programs that enhance access to care and connect them with resources for enrollment.
- Support the completion of program applications, identify and gather necessary documentation, and act as a liaison with program administrators to finalize the enrollment process.
- Successfully obtain Certified Application Counselor or Navigator certification during the initial training period and maintain it annually thereafter.
- Prepare timely and detailed reports for all patient and consumer interactions and outreach activities.
- Safeguard patient and consumer information to ensure confidentiality in compliance with HIPAA regulations.
- Travel to and participate in statewide outreach events as required, typically 2-4 times monthly.
- Attend all mandatory meetings and training sessions.
- Develop extensive knowledge of healthcare and social service resources available within the community.
- Provide insights on the significance of primary and preventive care during individual interactions and community outreach events across the state.
MINIMUM QUALIFICATIONS
- High school diploma or GED.
- At least six months of experience utilizing the Microsoft Office software suite (Word, Excel, Outlook).
- Proficiency in written and spoken English and Spanish or English and another language prevalent among our patient population.
- Valid driver's license, reliable transportation, and the ability to travel independently between work locations, including external outreach events.
