Clinical Outreach Advocate

3 days ago


Chicago, Illinois, United States Savista Full time
About the Role

Savista is seeking a highly motivated Clinical Outreach Advocate to join our team. As a Clinical Outreach Advocate, you will play a critical role in helping patients navigate the healthcare system and accessing necessary financial assistance.

Key Responsibilities
  • Act as an advocate for patients, providing guidance on financial assistance options and ensuring they receive the support they need.
  • Handle high-volume inbound/outbound calls from patients requiring financial screening and eligibility determination.
  • Perform face-to-face or phone screenings with patients to determine eligibility for financial assistance programs.
  • Utilize Savista's eligibility screening program to assess patients' eligibility for state and federally funded programs.
  • Provide clear instructions and support patients through the application process, ensuring timely completion and submission of required documents.
  • Facilitate communication between patients, healthcare providers, and government agencies to resolve discrepancies and ensure seamless care.
Requirements
  • High school diploma or equivalent required; bilingual Spanish skills highly desirable.
  • 6+ months of customer service experience, with a focus on patient-facing interactions.
  • Experience working in a high-volume call center environment, prioritizing tasks and achieving performance metrics.
  • Demonstrated ability to communicate complex information clearly and effectively to patients.
  • Familiarity with database management and technology tools, including Internet Explorer and Microsoft Office.
  • Strong problem-solving skills and ability to maintain HIPAA compliance.
  • Ability to work flexible hours, including holidays and weekends.
  • Valid driver's license and reliable transportation.
Compensation and Benefits

The salary range for this role is $18.00 - $23.00 per hour, depending on location, experience, and qualifications. Savista offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.

In addition to competitive compensation and benefits, Savista provides opportunities for professional growth and development, including training and education programs.



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