Office Support Specialist

2 weeks ago


Newport News, Virginia, United States Merry Maids Full time
About Merry Maids

Merry Maids is a leading provider of residential cleaning services, dedicated to delivering exceptional customer experiences and building strong relationships with our clients. We're seeking a highly motivated and detail-oriented individual to join our team as an Office Assistant.

Key Responsibilities
  • Manage customer inquiries and sales calls to schedule in-home estimates or ongoing cleaning services.
  • Assist the manager or owner with daily tasks and responsibilities.
  • Coordinate the onboarding process for new employees, including initial applications and training.
  • Handle customer scheduling, conflicts, and reschedules in a professional and timely manner.
  • Update customer files and schedules through our computer system and customer boards.
  • Perform daily close-outs on the computer from the prior workday and maintain accurate records.
  • Assist with inventory management, including ordering supplies and equipment.
  • Provide exceptional customer service, responding to concerns and resolving issues in a prompt and professional manner.
Secondary Responsibilities
  • Maintain a clean and organized office environment, ensuring a positive and productive workspace for all team members.
  • Contribute to a positive work environment, supporting the company's goals and objectives.
  • Assist with daily laundry and ensure all teams have necessary equipment and cleaning supplies for the next day.
  • Drop off equipment to teams in the field as needed.
What We Offer

Merry Maids is a fun and dynamic work environment that offers a competitive salary, paid training, and opportunities for advancement. As a member of our team, you'll have the chance to develop your skills and grow with our company. We're committed to providing exceptional customer service and building strong relationships with our clients.

If you're a motivated and detail-oriented individual who is passionate about customer service, we encourage you to apply for this exciting opportunity. Please submit your resume for review, and we'll be in touch to discuss further.



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