Housekeeping Supervisor

At Comfort Inn & Suites Sturbridge, we are seeking a highly skilled and experienced Housekeeping Supervisor to join our team. As a key member of our Housekeeping department, you will be responsible for leading and mentoring our housekeeping staff to ensure the highest standards of cleanliness and guest satisfaction.

• Lead and mentor housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded.
• Ensure the turnover of all vacant and clean rooms in a timely manner, verifying stayovers, reporting early check-outs, and communicating issues and discrepancies with the front office.
• Provide coaching, encouragement, and recognition to housekeeping staff as needed.
• Participate in scheduling of staff, labor management, and forecasting.
• Develop and execute training programs for new hires and ongoing training for housekeeping staff.
• Create and schedule daily assignments, daily and weekly projects, and optimize staff to ensure lodge cleanliness and performance.
• Conduct daily stand-up meetings with housekeeping staff to prioritize the day and facilitate feedback.
• Inspect guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and review results with housekeeping staff.
• Ensure linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities.
• Supervise activities of staff and area to ensure compliance with hotel standards, including the management of time and attendance.
• Participate in recruitment and selection of talent for the housekeeping department.
• Assist with regular team meetings and help plan engagement activities for housekeeping staff.
• Ensure the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department.

• High school diploma or equivalent experience.
• Prior hospitality or housekeeping experience or equivalent formal education.
• Experience with Microsoft Office and general software systems; proficiency in Microsoft Office.
• Demonstrated interpersonal and verbal communication skills.
• Demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills.
• Ability to work flexible schedule including nights, weekends, and/or holidays as needed.

• Previous housekeeping experience.
• Experience with Choice Advantage preferred.
• Time management skills in a fast-paced environment.

• Ability to lift 30lbs.
• Ability to stand/walk for long periods.
• Ability to bend, stretch, and twist.
• Capable of tolerating exposure to chemicals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities