Housekeeping Supervisor

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Comfort Inn & Suites Sturbridge. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and quality in our guest rooms and public areas.

• Lead and mentor housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded.
• Ensure the turnover of all vacant and clean rooms in a timely manner, verify stayovers, report early check-outs, and communicate issues and discrepancies with the front office.
• Provide coaching, encouragement, and recognition to housekeeping staff as needed.
• Understand and participate in scheduling of staff, labor management, and forecasting.
• Participate in the development and execution of training programs for new hires as well as ongoing training for housekeeping staff.
• Create and schedule daily assignments, daily and weekly projects, and optimize staff to ensure lodge cleanliness and performance.
• Conduct daily stand-up meetings with room attendants and house attendants to prioritize the day and facilitate feedback from housekeeping staff.
• Inspect guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and review results with room attendants; coach and drive accountability and performance improvement.
• Ensure linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; ensure and promote safety standards in these areas.
• Supervise activities of staff and area to ensure compliance with hotel standards, including the management of time and attendance.
• Participate in recruitment process and selection of talent for the housekeeping department.
• Assist with regular state of the team meetings and help plan engagement activities for housekeeping staff.
• Ensure the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department.
• Schedule deep clean and carpet care based on bi-yearly schedule and guest comments.

• High School diploma or equivalent experience.
• Prior hospitality or housekeeping experience or equivalent formal education.
• Experience with Microsoft Office and general software systems; proficiency in Microsoft Office.
• Demonstrated interpersonal and verbal communication skills.
• Demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills. Ability to work flexible schedule including nights, weekends, and/or holidays as needed.

• Previous housekeeping experience.
• Experience with Choice Advantage preferred.
• Time management skills in a fast-paced environment.

• Ability to lift 30lbs.
• Ability to stand/walk for long periods.
• Ability to bend, stretch, and twist.
• Capable of tolerating exposure to chemicals.

Comfort Inn & Suites Sturbridge is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.