ID Card Specialist

4 days ago


Kennedy Space Center, United States Magellan Health Full time
Job Summary

We are seeking a highly skilled ID Card Specialist to join our team at Magellan Health. As a key member of our organization, you will be responsible for providing professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program.

Key Responsibilities
  • Customer Service: Serve as a customer service specialist trained and certified by the Defense Manpower Data Center (DMDC) to deliver ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees, and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
  • ID Card Issuance: Verify the identity and eligibility of authorized DoD beneficiaries, issue DoD Identification Cards, and perform DEERS updates in accordance with DoD regulations and AFI.
  • DEERS Management: Operate and maintain RAPIDS workstations, process CACs, assist customers with questions concerning identification card eligibility, application requirements, and DEERS, and answer telephone inquiries.
  • Security Management: May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
  • Equipment Maintenance: Maintain RAPIDS equipment within the physical parameters and configurations established at the time of installation.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: 1+ years' experience in a Customer Service environment.
  • HR Background: HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims, or Navy Transportation.
  • Substitutions: Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.
  • Communication Skills: Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances, and collections.
  • Technical Skills: Working knowledge of Microsoft Office Products, i.e., Word, Excel, PowerPoint, and standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems.
  • Security Clearance: Must be a U.S. citizen and possess a favorably adjudicated Tier 3 (NACLC) security investigation.

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