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Client Service Manager

2 months ago

Bethpage, New York, United States LightPath Full time
Job Summary

We are seeking a highly skilled Client Service Manager to join our team at Lightpath. As a key member of our customer-facing team, you will be responsible for maintaining and growing our customer relationships, ensuring exceptional service and support to our clients.

Responsibilities
  • Protect and grow revenue on assigned accounts
  • Drive renewal negotiations and respond to customer credit requests
  • Develop and maintain strong relationships with customers and internal teams
  • Work closely with sales teams to identify opportunities for additional services
  • Act as primary point of contact for customer inquiries and issues
  • Manage account billing, inventory, and trouble tickets
  • Provide regular business review meetings and customized reports to customers
Qualifications
  • Proven ability to work well with external and internal customers
  • Strong commitment to delivering exceptional customer service
  • Excellent negotiation and communication skills
  • Ability to prioritize multiple assignments and meet deadlines
  • Strong analytical and organizational skills
Experience/Minimum Requirements
  • 5 years of outside sales and customer-facing management experience
  • Telecom experience preferred
  • Proven project management experience
  • Salesforce and Microsoft Office experience

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring, and promoting qualified people of all backgrounds. We collect personal information about our applicants for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration, and compliance with federal, state, and local law.