Customer Service Representative
1 week ago
AEM Components is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and accurate information to customers regarding their orders and product knowledge requests.
- Work closely with the credit department to resolve disputed credit items and ensure seamless customer experience.
- Provide timely feedback to the company regarding service failures or customer concerns, and implement corrective actions to prevent future occurrences.
- Assist Field Application Engineers (FAE) and outside sales teams with quotes and other sales support, ensuring alignment with company goals and objectives.
- Collaborate with team members to ensure high customer satisfaction and maintain a positive reputation for AEM Components.
- Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
- Stay up-to-date with industry trends and competitor activity, providing insights to inform business decisions and drive growth.
- Support the development and implementation of marketing strategies and initiatives, ensuring alignment with company goals and objectives.
- Perform other duties as assigned by management, contributing to the overall success of the team and the company.
- Bachelor's degree in a relevant field, such as business, marketing, or communications.
- 1-3 years of professional customer service, sales, or telemarketing experience, preferably in a similar industry.
- Strong communication, presentation, and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint, with the ability to learn new software and systems quickly.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Self-motivated and results-driven, with a strong commitment to delivering exceptional customer service and support.
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