E-Banking Support Specialist

4 weeks ago


Bluefield, Virginia, United States First Community Bancshares Full time
About the Role

At First Community Bank, we are dedicated to making a positive impact in our community. As an E-Banking Support Specialist, you will play a vital role in ensuring the smooth operation of our online banking system. Your technical expertise and excellent communication skills will enable you to provide top-notch support to our customers and internal stakeholders.

Key Responsibilities
  1. Process online applications for deposit, credit, and loan accounts with accuracy and efficiency.
  2. Monitor and maintain the online banking system to ensure seamless customer experience.
  3. Perform technical troubleshooting of online and mobile banking, bill pay services, mobile deposits, electronic statements, and online account opening solutions.
  4. Support internet banking users within the company and report online banking usage and activity.
  5. Complete training and adhere to company standards and conduct.
Requirements
  1. High school diploma or equivalent.
  2. Experience using Microsoft Office software.
  3. Ability to use and be comfortable with various computer software.
  4. Well-organized and attentive to detail.
  5. Willingness to work in a team environment.
  6. Ability to react quickly in a dynamic and changing environment.
  7. Excellent oral and written communication skills.
  8. Ability to sit in front of a computer for extended periods.
  9. Ability to travel occasionally, overnight.
  10. Three years of banking experience preferred.
  11. Knowledge of banking regulations preferred.
What We Offer

As a valued member of our team, you will enjoy a comprehensive benefits package, competitive compensation, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.



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