Culinary Establishment Manager

1 week ago

Salinas, California, United States Central Coast Restaurants Full time

Up to $24 hourly depending on location.

Culinary Establishment Manager

POSITION SUMMARY:

The Culinary Establishment Manager is accountable for overseeing the comprehensive operations of a Central Coast Restaurants unit. This role involves exercising discretion in daily management decisions while ensuring the effective execution of the Service Profit Chain (SPC) and the Brand Promise. The manager is responsible for developing the team to deliver exceptional internal and external service, enhance restaurant sales and profitability, and ensure compliance with all policies, procedures, and regulatory requirements.

KEY DUTIES/RESPONSIBILITIES:

Internal Service: Responsible for recruiting, selecting, training, developing, and evaluating restaurant staff. Monitors staffing levels to ensure adequate development and talent; ensures that training systems for employees are fully implemented and adhered to by management and crew; identifies and nurtures internal candidates for management and leadership roles. Collaborates with the restaurant management team to ensure the execution of all facets of the Service Profit Chain and creates a workplace environment that is supportive, enjoyable, clean, and safe. Takes accountability for motivating and inspiring employees to achieve high performance while treating all staff with respect and dignity; regularly recognizes and rewards employee contributions. Understands and utilizes company systems, processes, and tools while complying with all state and federal labor laws and regulations. External Service: Manages daily operations to achieve excellence in restaurant performance. Ensures an exceptional experience for guests by providing proper training and holding the restaurant team accountable for consistently delivering outstanding guest service and food quality in accordance with company systems, procedures, and food safety standards. Reviews practices and modifies as necessary to continuously enhance the guest experience; maintains visibility and interaction with guests; addresses guest concerns and complaints promptly and professionally, ensuring positive resolutions. Ensures that the management team and crew understand and operate all systems correctly. Upholds the brand image through cleanliness, maintenance, and exceptional service. Acts as a role model for outstanding guest service. Sales & Profits: Utilizes management information tools to analyze restaurant operational and financial performance each period, including quality and service reports, health inspections, and other relevant metrics; identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and corporate resources as needed. Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business. Considers the cost/benefit impact of financial decisions and works to protect the brand. Monitors costs and adherence to budget and restaurant goals.

SELECTION SKILLS/QUALITIES:

Fostering the Culture: Demonstrates a passion for the business and pride in Central Coast Restaurants; manages with integrity, honesty, and trust that promotes the company culture and values; exhibits high ethical standards; treats employees and guests with respect; actively listens and communicates clearly and accurately with the management team and crew. Remains composed under pressure; calms others in challenging situations; effectively manages conflict. Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees' potential and fosters development for promotion; demonstrates patience and commitment toward employee growth. Values effective job performance and ensures the restaurant team receives recognition and appreciation. Provides quality and timely performance feedback and reviews. Guest Focus: Is dedicated to providing a high-quality guest experience that is evident to our patrons. Understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds expectations. Demonstrates guest service techniques and the ability to manage in a fast-paced environment. Food Quality/Safety: Shows a strong awareness and concern for food quality and safety, as well as restaurant cleanliness; dedicated to consistently serving excellent food to guests and conveys this importance to the restaurant team. Demonstrated ability to utilize systems and perform duties within established structures. Business Management: Capable of adjusting to multiple demands, shifting priorities, ambiguity, and change; understands the importance of change and implements, manages, and supports change initiatives; maintains a strong sense of urgency; works toward achieving goals. Consistently makes high-quality decisions based on experience, policy, and procedure; exercises discretion and independent judgment on significant restaurant business matters. Attends to priorities, delegates work, and systematically conducts follow-up; demonstrates attention to detail; is well organized in all aspects of job performance. Performs other related duties, tasks, and responsibilities as required, assigned, and directed.

QUALIFICATIONS:

Education - High School Diploma or equivalent required. Associate's or Bachelor's degree preferred.

Experience - Internal Promote: Minimum of 1+ years experience as an Associate Manager and/or 2 years experience as a First Assistant Manager; must be fully certified in all workstations. External Recruit: Minimum of 3 years experience managing a service concept with full P&L responsibility.

Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Restaurant Manager training classes; must be ServSafe certified. Requires the ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Proficient knowledge of personal computers and related software applications. Must possess a valid driver's license and insurance, and use a personal vehicle for necessary tasks.

Physical Requirements - Ability to stand and walk approximately 85%-95% of the shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard.

COMPETENCIES:

Organizational Competencies

Customer Focus - Dedicated to meeting the expectations and requirements of internal and external customers; gathers firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and earns their trust and respect.

Dealing with Ambiguity - Effectively copes with change; shifts gears comfortably; decides and acts without having the total picture; remains calm when faced with uncertainty; can handle risk and ambiguity.

Learning on the Fly - Learns quickly when facing new challenges; a versatile learner; open to change; analyzes both successes and failures for improvement; experiments to find solutions; enjoys unfamiliar tasks; quickly grasps the essence of new concepts.

Problem Solving - Uses logical methods to solve complex problems with effective solutions; probes for answers; identifies hidden issues; excels at honest analysis; looks beyond the obvious.

Position Competencies

Composure - Remains cool under pressure; does not become defensive or irritated during challenging times; is considered mature; can be relied upon to maintain stability during crises; effectively manages stress.

Confronting Direct Reports - Addresses performance issues with direct reports promptly; does not allow problems to linger; regularly reviews performance and engages in timely discussions; can make difficult decisions when necessary.

Developing Direct Reports and Others - Provides challenging tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs and executes development plans; encourages employees to accept developmental opportunities.

Ethics and Values - Adheres to a strong set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right behaviors and disapproves of others; practices what is preached.

Hiring and Staffing - Has a keen sense for talent; hires the best candidates available; is not afraid to select strong individuals; builds talented teams.

Integrity and Trust - Is widely trusted; presents the truth in a helpful manner; keeps confidences; admits mistakes; does not misrepresent for personal gain.

Managerial Courage - Provides direct, complete, and actionable feedback; addresses people issues quickly and directly; is not afraid to take necessary actions.

Motivating Others - Creates an environment where people want to excel; can motivate various team members; understands individual motivations and uses them to enhance performance; empowers others; shares ownership and visibility.

Priority Setting - Focuses time on what is important; quickly identifies critical tasks; eliminates distractions; creates focus.

Drive for Results - Consistently exceeds goals; is a top performer; steadfastly pushes for results.

Self-Knowledge - Understands personal strengths and weaknesses; seeks feedback; learns from mistakes; is open to constructive criticism.

Sizing Up People - Accurately assesses talent; articulates strengths and limitations of individuals; predicts behavior across various situations.

Building Effective Teams - Fosters team spirit; shares successes; encourages open dialogue; allows team members to take responsibility for their work.

Managing Vision and Purpose - Communicates a compelling vision; inspires and motivates teams; creates shared goals; engages others in the vision.

REASONABLE ACCOMMODATION: Central Coast Restaurants will make reasonable accommodations to allow qualified individuals with disabilities to enjoy equal employment opportunities and perform essential job functions. This position description should be applied accordingly.

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Central Coast Restaurants. The independent franchisee is responsible for all employment-related matters in the restaurant.

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