IT Support Specialist

6 days ago


La Jolla, California, United States Institute for Defense Analyses Full time

**Overview**

The Institute for Defense Analyses (IDA) in California seeks a highly skilled IT Support Specialist to join their team at the Center for Communications Research in La Jolla. As an IDA employee, you will have the opportunity to work on fascinating technical issues and contribute to key national programs.

We are seeking a detail-oriented and self-motivated individual who can provide technical and operational support of computers, peripherals, endpoints, and audio visual systems. The ideal candidate will troubleshoot and resolve problems with minimal supervision and provide technical support in the implementation of IT programs and project initiatives.

**Responsibilities:**

  • Responds to Helpdesk Requests and Change Requests following standard operating practices and procedures (SOP). Troubleshoots and resolves operational deficiencies in operating systems and application software.
  • Provides technical support and user assistance for multiplatform endpoint systems, telecommunications, mobile devices, networking, and conference support.
  • Assists in the implementation of IT technology initiatives. Partners with the engineering staff to ensure the successful deployment and transition of operational support.
  • Maintains all systems to meet or exceed the business and security requirements in accordance with IDA and NSA directives and guidelines.

**Qualifications:

  • Bachelor of Science degree in Computer Science or related field with one year minimum experience supporting microcomputer software, hardware, associated peripherals, networks, and computer user support OR high school diploma with three years minimum experience supporting microcomputer software, hardware, associated peripherals, networks, and computer user support.
  • Experience with Microsoft operating systems; additional experience Linux desired.
  • Working knowledge of Ethernet, TCP/IP, network cabling, and remote access methodologies.
  • Ability to communicate effectively in both written and verbal form and with all levels of employees; possess good interpersonal skills.

**Benefits:

ID A offers a competitive salary and an excellent benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. We also offer a superior professional working environment and opportunities for growth and development.

**Estimated Salary Range:** $65,027 - $104,032 per year, commensurate with experience and qualifications.



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