Information Technology Support Specialist
7 days ago
The Center for Communications Research - CCR-L: La Jolla is seeking a skilled Computer Systems Support Administrator to provide technical and operational support of computers, peripherals, endpoints, and audio visual systems. This role requires troubleshooting and resolving problems with limited scope, as well as providing technical and operational support in the implementation of IT programs and project initiatives.
This position involves working with Microsoft operating systems, Ethernet, TCP/IP, network cabling, and remote access methodologies. The successful candidate will possess excellent communication skills and be able to work effectively with all levels of employees. Additionally, they must be self-motivated and able to work with general to no supervision, with a willingness to work hours outside of a regular schedule.
We are committed to providing a fair recruiting process and working environment free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Responsibilities:
- Responds to Helpdesk Requests and Change Requests following standard operating practices and procedures (SOP). Troubleshoots and resolves operational deficiencies in operating systems and application software.
- Provides technical support and user assistance for multiplatform endpoint systems, telecommunications, mobile devices, networking, and conference support.
- Performs a range of administrative tasks, including warranty and license maintenance, records management, configuration management, office administration, scripting SOP problem resolution guides, conference support schedules, IT inventory processing, and audio visual systems or recordings.
- Assists in the implementation of IT technology initiatives and partners with engineering staff to ensure the successful deployment and transition of operational support.
- Maintains all systems to meet or exceed business and security requirements in accordance with IDA and NSA directives and guidelines.
- Administers and maintains classified and unclassified systems and services, ensuring optimum performance and availability.
- Communicates all computer network, system, and service problems and outages immediately to the IT Manager.
Qualifications:
- Bachelor of Science degree in Computer Science or related field with one year minimum experience supporting microcomputer software, hardware, associated peripherals, networks, and computer user support OR high school diploma with three years minimum experience supporting microcomputer software, hardware, associated peripherals, networks, and computer user support.
- Experience with Microsoft operating systems; additional experience Linux desired.
- Working knowledge of Ethernet, TCP/IP, network cabling, and remote access methodologies.
- Must be self-motivated and able to work with general to no supervision.
- Ability to communicate effectively in both written and verbal form and with all levels of employees; possess good interpersonal skills.
- Must be willing to work hours outside of a regular schedule.
- Ability to obtain and maintain DOD 8570 IAT II certification.
- Successful completion of a criminal background check is required.
Estimated Salary Range: $65,027-$104,032
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