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Branch Banker

2 months ago

Greenville, Pennsylvania, United States PNC Financial Services Group Full time
Job Summary

PNC Financial Services Group is seeking a highly skilled and customer-focused Branch Banker to join our team. As a Branch Banker, you will play a critical role in strengthening customer relationships and identifying opportunities to improve their financial well-being.

Key Responsibilities
  • Customer Acquisition and Retention
    • Acquire and deepen the branch customer base through proactive sales and service activities.
    • Manage the customer experience by identifying opportunities to improve their financial well-being.
  • Proactive Sales Conversations
    • Drive proactive sales conversations through internal and outbound interactions using a defined sales process.
    • Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
  • Customer Loyalty and Growth
    • Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
    • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Risk Management
    • Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
    • Participate in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Requirements
  • Customer Focus
    • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Managing Risk
    • Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Preferred Qualifications
  • Accountability
    • Ability to take ownership of customer relationships and sales activities.
  • Banking Knowledge
    • Knowledge of banking products and services, including retail lending and deposit products.
  • Communication Skills
    • Effective communication and interpersonal skills to build strong relationships with customers and colleagues.
What We Offer

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

  • Medical/prescription drug coverage (with a Health Savings Account feature)
  • Dental and vision options
  • Employee and spouse/child life insurance
  • Short and long-term disability protection
  • 401(k) with PNC match, pension, and stock purchase plans
  • Dependent care reimbursement account
  • Back-up child/elder care
  • Adoption, surrogacy, and doula reimbursement
  • Educational assistance, including select programs fully paid
  • A robust wellness program with financial incentives

PNC is an equal employment opportunity employer and welcomes applications from diverse candidates. If you require an accommodation to participate in the application process, please contact us via email at [accommodation request email].